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𝗪𝗲 𝗵𝗮𝘃𝗲 𝗵𝘂𝗻𝗱𝗿𝗲𝗱𝘀 𝗼𝗳 𝘀𝘂𝗽𝗲𝗿 𝗰𝗼𝗼𝗹 𝗹𝗲𝘁𝘁𝗲𝗿 𝗯𝗼𝗮𝗿𝗱 𝗮𝗰𝗰𝗲𝘀𝘀𝗼𝗿𝗶𝗲𝘀, 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝗰𝘂𝘀𝘁𝗼𝗺-𝗺𝗮𝗱𝗲 𝗮𝗻𝗱 𝗿𝗲𝗮𝗱𝘆-𝘁𝗼-𝗯𝗲-𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗶𝘁𝗲𝗺𝘀❗
If you need your order to be done in 1-2 days, just order our RUSH MY ORDER option. It is $10 CAD per order.
We decided to offer you a variety of products in addition to our letter board accessories, and now you can choose you favorite custom-made coaster to add to your collection. All coasters are very solid built, and are thick enough to be very sturdy.
This is PLA plastic, so if you put your hot sauce pan/pot ontop of our coasters, they might warp as a result. A cup of hot coffee/tea are fine.
Although we usually manage to prepare and ship your order within the promised 5-7 business days (very often even on the same day), we reserve the right to change that order processing time, as a result of unusual events such as the high-volume Christmas season and the like.
Current Order Processing Time
5-7 business days
NOTE: The order processing time is the time we need to design, make, package and ship your order. This is not the delivery time!
If you want to speed up your order, you can buy our “rush my order” option. Once purchased, this guarantees that we will ship your order in 24-48 hours.
Estimated Delivery Times
United States: 2-5 business days
Canada: 2-5 business days
Australia: 5-15 business days
France: 5-15 business days
Germany: 5-15 business days
United Kingdom: 5-15 business days
You can edit or cancel your order within 24 hours from the time of purchase.
We don’t offer refunds for all of our personalized products. If you have an issue with your custom-made order, contact us and we’ll find a solution for you.
Refunds or free exchanges are provided in the cases of:
you received a broken or wrong item.
you didn’t receive your order.
In all cases contact us and explain what is the issue.
Refunds ARE NOT provided in the cases of:
you used your product for more than 15 days and you broke it.
you provided the wrong shipping address.
you decided to cancel your order after 24 hours from the time of purchase.
How do I take care of my icons and other accessories?
As with most custom made products, you have to be extra cautious when you pull your custom made words out of your letter board. We have designed our letters and words to be sturdy. However, we recommend to gently pull out your custom-made words and letters, from either left or right in a peeling-like approach. In case they are well-stuck onto the board, you can gently wiggle it, so it comes off. Using tweezers to lift letters from underneath also works very well.
Does a letter board come with each listing?
No, letter boards are never included unless the listing details state otherwise. You will receive what is listed in the description whether that is icons or lettering to be used on an existing board.
What is the minimum size for letters or icons?
Due to the nature of the 3d printing technology, we recommend that the minimum height of a letter board icon or lettering to be no more than 1.25 inches tall. That ensures that the peg at the back is sturdy enough so it doesn’t easily break once pulled out.
Do our items fit all letter boards?
For the most part the answer is yes! However we’ve had customers particularly with wooden boards that have said that our pegs are thicker for their wooden slots. As a rule of thumb, all felt letter boards are perfect for all of our letter board accessories.
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