You can edit or cancel your order within 24 hours from the time of purchase.
We don’t offer refunds for all of our personalized products. If you have an issue with your custom-made order, contact us and we’ll find a solution for you.
Refunds or free exchanges are provided in the cases of:
you received a broken or wrong item.
you didn’t receive your order.
In all cases contact us and explain what is the issue.
Refunds ARE NOT provided in the cases of:
you used your product for more than 15 days and you broke it.
you provided the wrong shipping address.
you decided to cancel your order after 24 hours from the time of purchase.
How do I take care of my icons and other accessories?
As with most custom made products, you have to be extra cautious when you pull your custom made words out of your letter board. We have designed our letters and words to be sturdy. However, we recommend to gently pull out your custom-made words and letters, from either left or right in a peeling-like approach. In case they are well-stuck onto the board, you can gently wiggle it, so it comes off. Using tweezers to lift letters from underneath also works very well.
Does a letter board come with each listing?
No, letter boards are never included unless the listing details state otherwise. You will receive what is listed in the description whether that is icons or lettering to be used on an existing board.
What is the minimum size for letters or icons?
Due to the nature of the 3d printing technology, we recommend that the minimum height of a letter board icon or lettering to be no more than 1.25 inches tall. That ensures that the peg at the back is sturdy enough so it doesn’t easily break once pulled out.
Do our items fit all letter boards?
For the most part the answer is yes! However we’ve had customers particularly with wooden boards that have said that our pegs are thicker for their wooden slots. As a rule of thumb, all felt letter boards are perfect for all of our letter board accessories.